Sorry, this job is no longer available
Please use the search to find another job.

Dialler Team Leader

About the Role

We are seeking an experienced Senior Dialler Specialist. You will provide effective supervision of the team and Dialler systems feeding this fast-paced sales environment.

Reporting to the Head of Dialler Strategy, you will assist the company in implementation of a new Dialler system.

  • Analyse Dialler data activity across both the day and the week
  • Ensure that the Dialler regulations are adhered to and book all exceptions through.
  • Management of 3 dialler analysts
  • Identifying training needs to develop the Analysts
  • Manage all adhoc dialler internal systems
  • Produce Dialler MI for Head of dialler Strategy & all Senior Managers
  • Conduct regular dialler audits of all appropriate systems

Required Skills and Experience:

  • Dialler experience within a contact centre environment is essential
  • Strong analytical experience essential
  • Excellent problem solving skills
  • Working within a Sales environment would be advantageous
  • Excellent working knowledge of Excel & Dialler tools
  • Stakeholder management experience essential
  • Strong communication skills and ability to build relationships internally

constantly on the hunt for the best candidates