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Scheduling Manager

About the Role

We are sourcing an experience Scheduling Manager for a dynamic, fast paced organisation.  The role is to manage multiple sites resource levels to maximising performance to achieve service level targets. 

Leading a growing team this would really suit a hands on scheduling manager with experience of delivering in a fast paced, target driven environment.

Key Responsibilities:

  • Lead the diverse schedulling & planning function to deliver optimal plans, scheduling are real-time information across the business to ensure KPI's are met
  • Work strategically in the Senior Management Team to drive through efficiency gains fully utilising work force management and telephony technologies
  • Implement and develop the infrastructure required to provide MI and reporting for the organsation
  • Utilise historical data and contact forecasts to develop accurate headcount models that provide capacity modelling, service level forecasts and supports company strategy decisions
  • Retain up to date knowledge of leading initiatives that improve service, productivity and efficiency

Experience & Skills Required for role:

  • Previous experience leading a service desk function within a fast paced environment
  • A proven track record of implementing and developing market leading Contact Centre management information and reports
  • Experience of managing an analytical team (Software includes: Aeromark and Verisae)
  • Proven knowledge and experience of workforce management technology
  • Self-motivated, organised, with ability to prioritise workloads
  • Keen analytical skills to evaluate performance and identify improvement opportunities
  • Innovative thinker

This is a terrific post for an individual who is seeking a challenging post with a very exciting future.

constantly on the hunt for the best candidates