About the Role
We are searching for an Account Manager, you will serve as the face of the organisation to the client (working along side the Account Director). Traditional Key Account Management has evolved and their customers are seeking consultative partnerships, not customer relationships or transactional account management, therefore working strategically with the business will be vital to the ongoing success.
You will be up to date with the latest forecasting methodology and practices around key account management, and with proven experience in developing relationships at all levels of an organisation. You will help to drive the new account. You must have the ability to develop and deliver joint business-led objectives through account planning and regular communication between internal and external stakeholders.
Leadership: You will coach the off site sales reps VIA skype and telephony. Critical insights and key business opportunities. It’s critical that the plan evolves and is continually reviewed to ensure the business is meeting its objectives for the customers.
Execution: You will need a keen eye for detail and a focus on outcomes that propel customer satisfaction. Delivering first class customer service through alignment of customer objectives and plan to achieve.
Strategic and commercial: You will demonstrate great commercial acumen and will understand clients needs, appreciating their priorities, strategic direction and their value.
Adaptable: You recognise that situations change, complications arise, and you’re ok with that; you can think on your feet and are agile when negotiating unexpected challenges that come your way. You’re happy to share your skills, knowledge and best-practice with your colleagues and can mentor others to do the same.
Communication: Clear, concise, credible and not afraid of picking up the phone. You will be comfortable dealing with directors (C-suite), heads of area, operations managers, in fact you should be able to communicate with anyone.