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Collections Manager
West Midlands

About the Role

This is an opportunity to join a unique business based in the West Midlands. If you have experience of managing a Contact Centre Collections operation and are wanting to join a progressive and forward thinking, fast paced organisation this could be just the role for you!

About the Role:

  • Lead and motivate large and complex collections teams, ensuring they reach they all business KPI’s and targets
  • Managing external relationships with clients, partners and suppliers.
  • Working closely with all internal departments and advising key business stakeholders of any improvements that can be implemented
  • Provide direction and support to your direct reports through man-management and appraisals
  • Ownership of budgets and resource for the contact centre
  • Ensuring the department work within regulations and company processes
  • Monitor delinquent accounts and prepare report on risk accounts including recommendations for resolution
  • Create reporting for Senior Management
  • Analyse and develop current company processes, implementing updates and improvements

Required Skills and Experience:

  • Experience of managing a collections department within a contact centre environment
  • Ability to understand and utilise statistical information
  • An individual who is able to build strong internal and external relationships

This is a terrific post for a commercially astute individual who has a demonstrable background in Collections.

constantly on the hunt for the best candidates