Sorry, this job is no longer available
Please use the search to find another job.

Resource Planner
Redditch

About the Role

You will report into the Scheduling Team Leader and provide continued support with scheduling and planning the engineering/ call centre resources. This is an opportunity to join a customer centric organisation that provide a constant stream of fresh challenges and progression options for their employees.


About the Role:


  • Accountable for the daily/weekly/monthly absence and adherence management and reporting including return to work interviews.
  • Management of the work orders to field engineers and seat capacity and FTE utilisation across multiple teams in order to consistently deliver high quality service performance level for customers
  • Responsible for ensuring the workforce management application is maintained accurately
  • Responsible for proactively monitoring key metrics across all channels against forecasts and ensure deviations are highlighted, investigated and resolved promptly and decisively ensuring service performance is not compromised.
  • To support with the resource scheduling & forecasting for impact on Service

Required Skills and Experience:


  • Resource Planning/ Scheduling experience within a contact centre/ facilities management environment would be advantageous
  • Strong analytical experience essential
  • Excellent working knowledge of Excel
  • Strong communication skills and ability to build relationships internally

constantly on the hunt for the best candidates