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Contact Centre Weekend Team Leader

About the Role

We are seeking experience Contact Centre Customer Care Team Leader, ideally with a customer care/ customer experience background to join an extremely exciting growing organisation that provide an array of products to their Customers.

This role has the following working week; Friday - Tuesday.

This role will focus on managing a team who will manage the service environment as well as, to set, review and implement customer experience philosophy using your understanding of the market.

  • You will oversee the management of the team to ensure commercial, customer service metrics and KPIs are delivered in line with and ahead of agreed expectations.
  • Manage a variety of operational relationships, ensuring continued stability of the service, alongside the on boarding of recruits to the business.
  • Play an active part in the operational team’s senior leadership, supporting overall operational strategy linked to commercial and service goals alongside the company’s corporate values.
  • Daily management of the teams KPI's making sure customer experience is at the fore front.
  • Recruitment as and when required for new advisors

Required Skills and Experience:

  • Full understanding of the CS cycle – ensuring customer excellence
  • Contact centre management experience is ESSENTIAL
  • Experience of managing a team focused within service management
  • Strong communicator, ability to build relationships internally and externally

This is a terrific post for an individual seeking a challenging progressive role in a fantastic organisation. It also offers some terrific benefits including free Gym membership, up to 25 days annual leave, cycle to work scheme, fresh food and drink provided daily.

constantly on the hunt for the best candidates