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Client Services Account Manager
Glasgow

About the Role

We are searching for a highly experienced, capable and credible Account Manager for one of our Scottish based clients.

This is a fantastic post for a budding Contact Centre Operations Manager who wishes to move into an Account management post or a passionate Account Manager wishing to join a business undergoing rapid and exciting change.

With a background in Contact Centre Operational Management or Account Management in a Contact Centre environment the successful candidate will have the ability to liaise with and build complex client relationships across wide ranging client base.

Working with the Senior Operations team the successful candidate will be responsible for driving the development of the account through service enhancements and successful day-to-day delivery.

Key Responsibilities:

  • Project manage key accounts ensuring client requirements are fully understood and translated into measurable and effective briefs.
  • Establish good working relationship with clients to ensure client satisfaction and to fully maximise the potential from the account, including quality of service and operational efficiency.
  • To understand the key drivers of making a profit and use this information to drive behaviour and improvement planning.
  • Liaise closely with internal departments, to ensure that all client requirements are fully understood and met.
  • Provide accurate and timely volume forecasts based on both client information and historic data, reviewing regularly with Operational Managers.To provide direction and measurable objectives to Operational staff to ensure best practise methodology.


This is a fantastic post for a budding Contact Centre Operations Manager who wishes to move into an Account management post or a passionate Account Manager wishing to join a business undergoing rapid and exciting change.



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