Operations Director
West Yorkshire

About the Role

I am currently recruiting for an established leader within their field business who are looking for an Operations Director to join them on a period of growth. This position is based in the North West/ West Yorkshire area. The salary for this position is £100,000 - £120,000 + bonus + pension + a host of other benefits.

About the Role
This role will involve operationally managing and leading 4 direct reports (Head of Marketing, Head of Sales, Head of Service, Head of HR) with a total of 6 sites and roughly 500FTE including the contact centres.
You will be accountable for all key metrics and K.P. I’s across all of the business area which includes productivity and efficiency. To drive customer experience/ journey across the frontline and operational teams. You will report directly to the Managing Directors meaning you can truly shape the business. You will be ensuring the operations resource plan is closely aligned with the growth of the business. Working with sales and marketing teams to make sure the customer experience is clearly articulated externally and internally.


Important: To be considered for this role you must have experience of managing at Director level.


Required Skills and Experience:


  • Have held a Director or senior Leadership positions for at least 5 years (Contact Centre).
  • Prior experience of managing large complex organisations in a Contact Centre environment
  • A clear track record of high achievement in leading teams of 350+ FTE & Head of levels.
  • Proven ability in identifying and managing and deliver efficiency and effectiveness programmes throughout the business
  • A proven ability to collaborate, negotiate and generate the engagement of others
  • Executive and robust presence
  • Customer focused and execution orientated
  • Energetic leader who cultivates partnerships
  • Proven track record of managing difficult stakeholders

This is a truly fantastic opportunity to join a very well-established business who are looking for a strong operational leader to join them on a period of growth. If you feel you possess the above skill-set please get in contact with Matthew Affron who is exclusively recruiting for this position.

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