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Senior Team Manager
West Yorkshire

About the Role

We are seeking experienced Team Managers who will drive performance and provide on-going development within a customer service environment. You will have responsibility for the day to day running and achievement of targets across your team under the guidance of the Contact Centre Manager. *6 month FTC*

  • Support the Contact Centre Manager to highlight operational risks and areas for improvement.
  • Deliver timely and effective lines of communication though regular team meetings, visual displays of targets and documented meetings.
  • To participate in Manager Team meetings to prompt change or improvements needed to develop areas of business or growth of the department.
  • Ensure training and development plans are maintained for all team members.
  • Challenge process and procedure to improve service delivery.
  • Use Company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
  • Manage the fair and consistent application of performance management and disciplinary measures as necessary.

Required Skills and Experience:

  • Experience of managing Team Leaders within a contact centre environment would be advantageous.
  • Forward thinking individual with commercial awareness
  • Hands on/Passionate people manager
  • Change/project management would be advantageous

constantly on the hunt for the best candidates