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Multi-channel and Video Manager (Contact Centre)
North East

About the Role

About the Role

An exciting role to assist with the implementation of video communications in to a large, multi-site contact centre. As a rapidly evolving area of the contact centre, this company are now looking for a talented person with knowledge of offering communication to customers over video to join them. 

About the Organisation: 

An instantly recognisable brand with significant resources behind them to ensure they implement the best video technologies available. 

On offer is a great opportunity to directly influence the path of video in this company, as well as being part of an organisation that can grow your career, up skill you, offer multi-site corporate exposure and all the benefits that brings including brilliant salary, industry leading benefits package and a great modern working environment. 

Main Responsibilities:

  • To take the lead with internal and external communications plans for all things video
  • To help develop an award winning video customer service offering
  • Communicate effectively with your team, colleagues and senior management so that they understand the impact video has
  • Explain how video can significantly improve customer experience and relay this – be the champion of video communications!
  • Keep abreast of developments in contact centre video technology to ensure video capability is maximised and offers a truly flex customer service for customers

Required Skills and Experience: 

  • You must have experience of implementing video technology in a contact centre environment
  • Proven skills in driving and improving customer service
  • The ability to communicate all things video and knowledge of the latest tech

For further information please apply  – this is an exciting and challenging role! 


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