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Contact Centre Manager
About the Role
A truly exciting opportunity for a highly capable and experienced contact centre professional to join a rapidly changing, highly reputable and instantly recognisable customer centric brand.
Leading a growing operation and with a background in superb contact centre management the successful candidate into this role will be a passionate customer experience people leader who has a successful track record in transforming customer operations keeping the customer at the very heart of what they do.
We require and experienced and results focused contact centre professional to ensure outstanding service delivery through effective people management in this multi – channel service model.
- To actively support, lead and develop the contact centre teams, team leaders and support staff at all levels.
- Work with the Senior Management team to identify and maximise business growth and development opportunities
- Ensure and embed quality standards of consumer customer service are developed and maintained
- To deliver the company strategy and business plans through working in partnerships.
- To identify customer trends and ensure a competitive advantage
- To assist in ensuring the maximisation of gross profit revenue through profit and loss
This is a terrific post for a seasoned contact centre professional to join an exciting organisation.