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About the Role
We are currently looking for a Dialler Analyst to work within a small team.
As an integral member of the team, you’ll be supporting a busy contact centre operation which includes working alongside the Data Dialler Team Manager and uploading data through various systems, to ensure that the dialler is ready for operation. Duties include, preparing all data sets in advance of dialling and against agreed KPI’s. Creating and running bespoke reports to ensure continuous and measurable improvement and analysis of real time, trend, data and behavioural activity.
•Supporting a busy contact centre operation
•Ensuring that each campaign is staffed appropriately and the dialler is set at optimum level prior to scheduled start times.
•Co-ordinate and prepare all data extraction and cleansing within agreed parameters
•Analyse and review and campaign specific data performance
•Provide analysis of strategy results, thereby maintaining an environment of continuous and measurable improvement
•Maximise the data usage
•To maintain central data sources, ensuring data integrity for all reports
•Advanced knowledge of SQL Server & MS Access.
•Advanced level of proficiency and experience with Excel
•Pro-active in approach and able to communicate effectively at all levels of the organisation.
•Ability to work to tight deadlines while maintaining accuracy and clarity of information.
•Professional appearance and a “Can do” attitude
•Use of business insight to drive performance
•Ability to work under pressure, multitask and deliver to set KPI’
•A keen interest to learn new skills while improving personal development