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Customer Care Team Leader

About the Role

We are looking for a Contact Centre Team Leaders - If you’re ambitious with a background in managing Contact Centre teams, if you’re passionate about making customers happy! Are you’re excited about working for a vibrant and growing company where you can make a real difference...

Working week: Weekend Friday - Tuesday

Your role - leading, motivating and measuring a team, providing coaching and personal development to your team members, driving the required KPI outcomes whilst maintaining an excellent experience.

 The ‘essential mix’:

  • At least two years’ experience in Contact Centre
  • At least two years experience in a Team leadership/ managerial position
  • Ability to demonstrate negotiation and influencing skills 

The superpowers we’d ideally love you to have include:

  • Previous experience working within a Contact Centre environment
  • Ability to review, monitor and make effective change within your teams
  • Strong listening skills and the ability to understand needs and requests
  • Ability to work under pressure, to targets and to deadlines
  • A genuine passion and enjoyment in customer care
  • A positive and hard working mentality
  • Ability to quickly and easily build rapport with team members and customers
  • A proven track record of thriving within a target driven environment
  • Previous experience in a high intensity environment

This position is a fantastic opportunity to work with a forward-thinking organisation who are going through a period of change. If you feel you would like to find out more, please get in touch with Matt Affron at Cactus Search.

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