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Account Manager

About the Role

I am currently recruiting for an ambitious & tenacious Contact Centre Professional to join a progressive organisation as an Account Manager - specifically leading our clients Telco accounts.

With an already existing impressive and growing client base this dynamic organisation is currently undertaking an exciting strategic transformation with ambitious plans for the future.

This role could be your first step into Account Management so would suit someone who has a mix of operational Contact Centre background and Account / client leadership and communication.

Working alongside the Senior Account Leadership team the role involves strong participation with clients in a B2B environment; you will look after your own client base and be expected to establish multi-level relationships with all members of the client decision making teams.

You will be ambitious, intellectually curious, have the gravitas to speak credibly at C-Suite level within large corporates and have a strong work ethic.

Skills required:

  • Background in Contact Centre operations / Account Management with the ability to build long term relationships with key stakeholders (internal and external)
  • Ability in developing a customer base and grow revenues further with the confidence and ability to sell at boardroom level
  • Active participation and support in new business opportunities when required, including presenting to potential clients, planning pitch strategies, creative proposals and associated budgets.

If you feel you have the required prerequisites please do get in touch with Guy Masters at Cactus Search.

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