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Omni-Channel Specialist - IVR, Dialler, T-SQL
Manchester

About the Role

As an Omni-Channel Developer, you will have extensive experience developing Omni-Channel applications in a Pan-European collections operation. Your day-to-day activities will include:

  • Creating voice IVR/IMV applications
  • Managing and developing non-voice applications (SMS, Email, Chat)
  • Creating SQL scripts used to filter and prioritise outbound work loads
  • General Governance / Management of the Groups Dialling Platforms 
  • Maintaining Call Flow routing between the PSTN and the Groups internal telephony

Essential Skills

  • Understanding of Omni-Channel technologies 
  • 2+ Years in a similar development role 
  • Knowledge of Voice Technologies and Languages (vXML, CCXML, NLU) 
  • Knowledge of IVR/IVM Design 
  • Strong T-SQL Skills
  • Good operational knowledge of Collections 
  • Educated to Degree Level with a Computer Science (or similar) discipline 

Desirable Skills

  • Experience with the Aspect Software Call Centre Stack (Cloud an On-Premise) 
  • Web Language Skills (HTML5, CSS3, JavaScript)
  • Experience with jQuery, Kendo UI, Knockout, Bootstrap frameworks
  • Ability to write objects to interact with APIs in .NET C#
  • Past experience working in the Financial Services Industry 
  • Basic Knowledge of Collections Processes 
  • Understanding of the AGILE framework


Cactus Search has been providing inspirational resourcing solutions to the Contact Centre industry for over 15 years, both in the UK and abroad and is the trusted partner to many of the UK’s most recognised brands.   Cactus Search provide innovative recruitment solutions in the Customer Service, Sales, Contact Centre, Customer Experience, Resource Planning, Customer Insight and Analytics industries.

Cactus Search is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to Cactus Search, directly or via any of our adverts on other platforms, your personal data will be held on our secure relationship management system for a maximum period of 36 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time and following a period of 36 months inactivity your CV will be deleted permanently from our database.

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