Contact Centre Coach
Leeds

About the Role

I am currently recruiting for an experienced Contact Centre Coach to join a very well established but growing and forward thinking business in Leeds. The salary for this role is paying between £25,000 -£29,000 + excellent benefits. (FLEXIBLE working hours)

Experience of Training and coaching Team Leaders is an essential pre-requisite as this is what you will be doing. As the ideal candidate you will have experience driving Team Managers within a contact centre, helping them get the best out of their advisors - monitoring their development and ability through quality feedback and 1:1’s. 

Key Responsibilities:

  • To Coach the Team managers on how best to, support and develop their teams.
  • Contribute to the development and implementation of new softwares and
  • Ongoing support and development for the Contact Centre Team managers on a 1-2-1 basis as well as group coaching sessions.
  • To actively ensure the processes, objectives and strategy within the Teams and assist with & facilitate growth, increased productivity and cost efficiency.
  • Lead, support and inspire your Team Managers to drive the Advisors to deliver exceptional customer service, assign key tasks and responsibilities, set objectives, monitor performance and review on a regular basis.
  • Exceptional attention to detail with a high degree of accuracy with an ability to deliver business plans.

If you feel you have the required prerequisites please do get in touch with Matt Affron at Cactus Search.

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