Collections Team Leader

About the Role

Reporting into the Collections Manager for this exciting, growing organisation, the successful candidate into this post will possess a background in successful leadership of a Collections Team, to deliver to targets, maintain compliance and drive efficiencies within a large, complex organisation.

In order to be consider you much have led teams within a Contact Centre operation and preferably will have a background in collections.

Key responsibilities will be:

  • Coaching and motivating Collections advisors in order to provide a first-class service to their customers.
  • Taking ownership for team performance and driving through actions in order to maintain, streamline, and improve the service they deliver to their customers.
  • Managing the workforce; rota, shift pattern, resource levels, effectiveness etc.
  • Being the escalation point and liaison for other departments in order to resolve customer queries in relation to billing and collections.
  • Create a high performing and engaged culture, ensuring that the team members consistently display the right attitudes, behaviours and capabilities.
  • Recognising opportunities to go ‘above and beyond’ for both their customers and teams.
  • Promote an innovative and continuous improvement culture across the collections contact centre operation.

This is a tremendous post for a motivated, inspirational leader to join a progressive organisation.


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