Contact Centre Team Leader
Central London

About the Role

I am currently recruiting for an experienced Customer Service Team Leader to manage a small specialist Customer Service Team Leader based in Central London. The salary for this role is paying £24,500 + excellent benefits.

you’ll play an essential role, leading from the front in our mission to deliver a world class customer service experience to customers. You will use your leadership and organisational skills to build, train, support and develop a high performing and motivated team of Customer Service agents.

  • Contribute to the development and implementation of the customer services model
  • To actively ensure the processes, objectives and strategy within customer services facilitate growth, increased productivity and cost efficiency.
  • Lead, support and inspire your team to deliver exceptional customer service, assign key tasks and responsibilities, set objectives, monitor performance and review on a regular basis.
  • Exceptional attention to detail with a high degree of accuracy with an ability to deliver business plans.
  • Coach and develop team in exceptional complex and confrontational customer escalations.

Required Skills and Experience:

  • Experience of heading up a team is an essential pre-requisite as this is what you will be doing.
  • Lots of Energy with a positive outlook on life
  • Vibrant, possitive & can-do attitude 
  • As the ideal candidate you will have experience delivering on KPI’s and SLA’s daily and leading your team’s development through quality feedback and 1:1’s

Please contact Kelly Bristow on 01905 330 783

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