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Senior Client Account Manager

About the Role

We are searching for a highly experienced, capable and credible Account Manager for a one of our rapidly expanding UK based Contact Centre outsourcing clients.

With a demonstrable background in leading complex accounts the successful candidate into this post will certainly possess a background in Contact Centre Outsourcing or potentially Vendor Relationship Management.

** Must have a background in Contact Centre operations **

This role is client visible and working with the Senior team the successful candidate will be responsible for driving the development of the account through service enhancements and successful day-to-day delivery.

Key Responsibilities:

  • Project manage key accounts ensuring client requirements are fully understood and translated into measurable and effective briefs.
  • Establish good working relationship with clients to ensure client satisfaction and to fully maximise the potential from the account, including quality of service and operational efficiency.
  • To understand the key drivers of making a profit and use this information to drive behaviour and improvement planning.
  • Liaise closely with internal departments, to ensure that all client requirements are fully understood and met.
  • Provide accurate and timely volume forecasts based on both client information and historic data, reviewing regularly with Operational Managers.
  • To provide direction and measurable objectives to Operational staff to ensure best practise methodology.

Key Skills / Experience required:

  • A proactive approach to account management, with excellent project management skills.
  • Good people management skills and the ability to motivate others towards the achievement of communicated business and personal objectives.
  • Demonstration of an excellent range of effective communication skills is essential
  • Well-organised, flexible and able to work under pressure
  • A strong team player

This is a fantastic post for a budding, passionate and experienced Account Manager to join a business undergoing rapid and exciting change.

constantly on the hunt for the best candidates