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Contact Centre Team Leader

About the Role

I am currently recruiting for an experienced Contact Centre Team Leader to join a rapidly growing, dynamic and forward-thinking business based in Swindon. 

Leading a team you’ll play an essential role in delivering a world class customer service experience to our clients customers. You will use your leadership and organisational skills to build, train, support and develop a high performing and motivated team of Customer Service staff in solving customer issues.

Paying a competitive salary of £31,000k Per annum + Package - IMMEDIATE STARTERS ONLY as we need someone in place by 15th April!

Key Responsibilities:

  • Contribute to the development and implementation of the customer service model
  • Managing the day to day running of the claims team
  • To actively ensure the processes, objectives and strategy within claims services facilitate growth, increased productivity and cost efficiency.
  • Lead, support and inspire your agents to deliver exceptional customer service, assign key tasks and responsibilities, set objectives, monitor performance and review on a regular basis.
  • Coach and develop Customer Advisors in exceptional complex customer queries

Skills Required:

  • Previous experience in Contact Centre environment 
  • Management level candidates only!
  • People orientated 
  • SLA/ KPI focussed

Please contact Matt Affron 01905 330 794

The successful individual will have experience of leading a team in a Contact Centre operation, we are unable to consider anyone who doesn’t have a background in Contact Centre leadership.

constantly on the hunt for the best candidates