Contact Centre Manager
Edgware

About the Role

I am currently recruiting for an experienced Contact Centre Manager ideally with a sales & services background to join a rapidly growing, dynamic and forward thinking business.

Basic salary 35 - 40k + Bonus + Excellent Benifits
Edgware based North West London

Leading a team you’ll play an essential role in delivering a world class customer service experience to our clients & customers. You will use your leadership and organisational skills to build, train, support and develop a high performing and motivated team of Customer Service staff.

Reporting into the Senior Operations Leader for Sales & Marketing you will have the following key Responsibilities:

• Contribute to the development and implementation of the customer services & sales model
• To plan all shift rotas to ensure staffing is adequate for the needs of the business across the multiple shifts
• To actively ensure the processes, objectives and sales strategy within customer services facilitate growth, increased productivity and cost efficiency.
• Lead, support and inspire your sales & service agents to deliver exceptional customer service, assign key tasks and responsibilities, set objectives, monitor performance and review on a regular basis.
• Exceptional attention to detail with a high degree of accuracy with an ability to deliver business plans.
• Coach and develop advisors in exceptional complex customer queries
• recruitment and training of all new advisors

The successful individual will have experience of heading a team in a Contact Centre operation, we are unable to consider anyone who doesn’t have a background in Contact Centre leadership.

Please contact Matt Affron 01905 330 794