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Head of Contact Centre Operations
About the Role
We have been approached to source an exceptional leader for our clients large and ever-growing Service and Sales through Service operation.
** You must have a background of leading large-scale Contact Centre operations **
We are looking for an individual who is passionate about driving performance and delivering the best customer service to our clients’ customers. Leading in excess of 500 FTE the successful individual will have a demonstrable background in leading large-scale contact centre operations across a multi-channel estate and will have full P&L responsibility for the operation.
Leading by example you will be commercially aware and will have experience of delivering high quality results within blue chip organisations across both voice and non-voice channels. With strong people leadership skills you will also have the ability to influence through clear, informed and logical communications and justifications.
Inspiring the leaders who report to you and their teams, succession planning across your estate you will be a natural, credible leader capable of bringing people with you on a journey.