Solutions Architect (Contact Centre)
South West England
About the Role
I am currently working with a leading player in the BPO / Call Centre Outsourcing market, who are seeking a talented Solutions Architect to work alongside their Sales and Technology solutions team. This role is paying between £50,000 + excellent benefits. This role is based in the South West with infrequent fully expensed travel to other sites.
About the Role:
As the Solutions Architect you will work closely with the Sales Team and Technology Solutions teams to develop the right solution which follows the client’s needs. You will be responsible for developing complex call handling and business process solution bids and tender proposals for prospects and clients. The Pres-sales solutions lead will own bids from initial qualification stage through to contract signing, ensuring solutions are designed, developed, costed and contracted consistently. You will work as part of the Sales team to support the Business Development Directors during the Sales Engagement cycle.
• Strong communications skills and managing key relationships with senior stakeholders
• Experience within Solutions roles within a BPO Technology or Contact Centre business
• In-depth experience in the design phase of Solutions/Project propositions
• Excellent presentation skills both oral and written
• Results focused with a desire the achieve
• A highly effective communicator who can business partner with a variety of personality types and distil complex information and clearly articulate to all levels.
If you feel you possess the above prerequisites please do get in touch with Joe Wrenn at Cactus Search.
Cactus Search has been providing inspirational resourcing solutions to the Contact Centre industry for over 15 years, both in the UK and abroad and is the trusted partner to many of the UK’s most recognised brands. Cactus Search provide innovative recruitment solutions in the Customer Service, Sales, Contact Centre, Customer Experience, Resource Planning, Customer Insight and Analytics industries.
Cactus Search is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to Cactus Search, directly or via any of our adverts on other platforms, your personal data will be held on our secure relationship management system for a maximum period of 36 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time and following a period of 36 months inactivity your CV will be deleted permanently from our database.