Training Manager (Insurance)

About the Role

Are you an experienced Life Insurance/ Brokerage Training Manager? Do you love people denvelopment (sales & service) and coaching individuals to achieve their best?
We are now seeking an experienced Training Manager who will be working with a growing Insurance brand based in Berkshire area. It’s imperative that you have full training lifecycle experience within an Outbound Contact Centre environment. 

This role is offering a basic salary of 40-50k + Benefits

About the Role:

You will design, develop and deliver all frontline operational sales & service training right from induction upwards. You will be reporting directly to the Head of Operations.

We are looking for someone who’s a people champion, fresh new ideas and as much as a passion for customer services as they have! 

The Contact Centre aims to optimise the customer experience and deliver high standards of customer satisfaction.

Key Responsibilities:

  • Design and prepare induction and training plans that are aligned to business needs in terms of both quality and timeliness to be delivered to Customer Operations employees
  • Plan, deliver and manage induction and on-going training events in accordance with business needs, skills gap analysis, preferred learning styles and departmental budget
  • Motivate teams and support the delivery of key operational objectives
  • Promote a culture of continuous improvement
  • Help build & deliver performance plans to all employees if not meeting set criteria for set KPI's
  • Maintain and develop best practice training, processes and systems knowledge in order to effectively coach and train employees

Required Skills and Experience:

  • knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques
  • Broker/ Aggregator (Life Insurance experience) ESSENTIAL
  • Contact Centre experience training background and experience
  • Strong background within a Insurance based Sales & Customer Service environment
  • Ability of engaging with the business, communicate with trainees, produce training materials and processes

Please contact Matt Affron DDI. 01905 330 794

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