Training Manager (Insurance)
Slough

About the Role

Are you an experienced Life Insurance/ Brokerage Training Manager? Do you love people denvelopment (sales & service) and coaching individuals to achieve their best?
 
We are now seeking an experienced Training Manager who will be working with a growing Insurance brand based in Berkshire area. It’s imperative that you have full training lifecycle experience within an Outbound Contact Centre environment. 

This role is offering a basic salary of 40-50k + Benefits

About the Role:

You will design, develop and deliver all frontline operational sales & service training right from induction upwards. You will be reporting directly to the Head of Operations.

We are looking for someone who’s a people champion, fresh new ideas and as much as a passion for customer services as they have! 

The Contact Centre aims to optimise the customer experience and deliver high standards of customer satisfaction.

Key Responsibilities:

  • Design and prepare induction and training plans that are aligned to business needs in terms of both quality and timeliness to be delivered to Customer Operations employees
  • Plan, deliver and manage induction and on-going training events in accordance with business needs, skills gap analysis, preferred learning styles and departmental budget
  • Motivate teams and support the delivery of key operational objectives
  • Promote a culture of continuous improvement
  • Help build & deliver performance plans to all employees if not meeting set criteria for set KPI's
  • Maintain and develop best practice training, processes and systems knowledge in order to effectively coach and train employees

Required Skills and Experience:


  • knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques
  • Broker/ Aggregator (Life Insurance experience) ESSENTIAL
  • Contact Centre experience training background and experience
  • Strong background within a Insurance based Sales & Customer Service environment
  • Ability of engaging with the business, communicate with trainees, produce training materials and processes

Please contact Matt Affron DDI. 01905 330 794

Twitter LinkedIn Facebook

constantly on the hunt for the best candidates