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Contact Centre Technology Transformation Lead
About the Role
We are working for a large, multi-site, international organisation to source an individual who has a background in leading large scale and complex Technology transformation and implementations specifically into the Contact Centre space.
This role will lead projects in a number of key technology areas mainly focussing around current and future customer contact technologies, in areas such as: Speech analytics, Omnichannel development, Voice biometrics and natural language IVR solutions.
This role is very much focussed on identifying and creating businesses cases for these new technologies with a lead role in the implementation when approved.
This role requires an individual who has a customer passionate disposition, an individual who is used to researching and building business cases and recommendations for presentation to board level individuals ultimately with a background in gaining successful signoff and can demonstrate the positive outcomes of tech implementations.
We can only consider people who have a background in Contact Centre projects for this very exciting and forward thinking role.