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Customer Service Advisor

About the Role

Are you looking for something new? A Job that can lead to a career? Do you enjoy engaging with customers, building relationships and enhancing the customers experience? 

Enjoyable and passionate working environment coupled with fantastic opportunities for personal and career growth, make this a unique opportunity to join a high growth start up organisation based within Bicester.

Basic Salary - Paying up to £22,500 + Excellent Benefits 

Start date: Wednesday 4th December 2019 

As a Customer Service Advisor you'd be looking to support a customer centric culture through timely and thorough handling multiple queries. You'll be working within a fast-paced environment to address and resolve customer issues via all channels in collaboration within the team. 

Key tasks:

  • Answers customer queries through various channels promptly to enhance the customer service experience
  • Patiently listens attentively to customers to address their concerns
  • Accurately records and logs interaction with customers and updates account information
  • Works with management to maintain best practices for effective communication with customers
  • Maintains knowledge of updated company processes and policies
  • Meets regularly with team leader to give feedback to help improve customer service, response time and the staff experience
  • Willing to learn to apply company policy and process to customer solutions
  • Supports the company ‘one team’ culture
  • Supporting continuous improvement

Key Objectives:

  • Assist the customer using all resources and tools available aiming for first contact resolution and customer satisfaction
  • Support the business through operational effectiveness, digital first.
  • Committed to learning

Key Skills & Experience:

  • Customer Service
  • Individual KPIs
  • One team culture
  • Energy experience (Desirable)

Please contact Kelly Bristow DDI. 01905 330 783

constantly on the hunt for the best candidates