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MI Analyst
Liverpool

About the Role


This is a fantastic opportunity for someone who is a motivated self-starter who has proven experience of working as an MI Analyst in a high volume contact centre. The role will be work across several departments to produce and interpret data to assist the management team with business decisions and channelling the business to continue working with extremely high efficiency

About the Role:

  • Produce reports based around call statistics, performance, agent performance, multimedia stats and other scorecards
  • Support the contact centre management team, providing insight to assist with core decisions around, cost, efficiency and business casing
  • Provide trend analysis around customer demand profit and other key performance indicators
  • Working with the data migration, working with the new system to create new reports and work with new projects
  • Build relationships across the business


Required Skills and Experience:

  • Proven experience of handling and interpreting large volumes of data
  • Excellent analytical skills with the ability to identify trends and produce reports to assist the management
  • Advanced working knowledge of Microsoft Excel, working knowledge of Microsoft Access
  • Ability to migrate data from access and excel into SQL data repositories
  • Excellent attention to detail
  • A self-starting attitude and a desire to achieve great results

constantly on the hunt for the best candidates