Training Team Manager

About the Role

We are looking to recruit an experienced Training Team Manager to join a growing operation. The successful candidate will support the L&D Manager to embed new initiatives and improve operational performance whilst looking after several Trainers. The ideal candidate will have a strong people, training and coaching management background from a Contact Centre operation.

  • Lead and develop team performance, creating a ‘get it right first time’ mentality, and foster ownership and accountability to meet KPIs/SLAs
  • Continuous improvement across your department, to ensure consistent execution of the business strategy
  • Be extremely confident while delivering your created Training material to larger groups and Posses strong presentation skills
  • Identify skills gaps, and support and train your Trainers so they can carry out their role effectively
  • Have a desire to Develop people and come up with innovative ideas on how to showcase your training material and techniques
  • Coaching and developing

Required Skills and Experience:

  • Experience of managing a team of Contact Centre trainers within a customer centric contact centre essential
  • Be able to create your own Training material and be able to teach this effectively to your team of Trainers.
  • Fanatical about customers and obsessed with excellence in customer service
  • Bold, brave and executes with pace
  • Champions values of passion, truth, warmth and courage
  • Ability to influence and engage at all levels with excellent communication skills

This is a fantastic post for an individual who wishes to further a management career in Training and coaching.

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