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Customer Experience Manager
Milton Keynes

About the Role

Do you live and breathe customer experience? Do you have a can-do attitude? Do you thrive off working within a Customer Centric culture? 

An exciting opportunity has arisen for an experienced Customer Experience Manager to join a growing organisation in the Milton Keynes area. 


The Customer ExPerience manager will look to transform customer experience through the Client Contact Centre such that the contact centre offers the best satisfaction and delivers a more friendly, professional and responsive service.


  • Ensure the customer experience meets and, where possible, exceeds customer requirements and is fulfilled through qualitative review of the operation and its impact on customers
  • Management and delivery of the Quality Assurance & Customer Outcome Framework, ensuring adequate assessments of Agent competency whilst the delivery of appropriate outcomes to customers.
  • Represent the Voice of the Customer into the contact centre and use customer insight data to drive customer experience improvements into the clients contact centre 
  • Represent the voice of the Company back into the client to recommend improvements to customer experience


  • Customer focused
  • Results orientated
  • Problem solving/solution focused
  • Proactive driver
  • Excellent negotiation and communication skills 

Please contact Kelly Bristow DDI: 01905 330 783

constantly on the hunt for the best candidates