About the Role
An excellent opportunity has arisen with a well-known brand for an Incident Manager who will be responsible for monitoring & managing incidents in order to restore normal service as quickly as possible and to minimize the impact on business operations, ensuring that the best possible levels of service quality and availability are maintained. Another important purpose is the identification of impending incidents and the taking of immediate action to prevent their occurrence.
SALARY: NEGOTIABLE DOE
For this we are looking for an individual who has a keen interest in IT / Telecommunications, who has a background of Contact Centres and who has the ability to sit between the operation and the client leading the client relationship in a proactive manner.
This role will be the point of contact for all technology related incidents and will take responsibility for the management, control and communication of all incidents internally and externally.
You’ll be responsible for effective communication between the internal stakeholders, IT service provision reporting and liaising with the client to ensure client satisfaction.
You’ll have an excellent understanding of Contact Centre operations, will be an effective communicator and will be well versed in being the conduit between departments / operations both internally and externally.
This is a terrific post for an individual looking to take their Contact Centre career in a slightly more technical related direction.
Please contact Kelly Bristow DDI: 01905 330 783