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Project Consultant (Kuala Lumpur)
North West England

About the Role

Fantastic opportunity for an experienced Project Consultant to join a progressive, exciting organisation.
With a background of leading projects in the Contact Centre industry the successful individual will ensure the successful delivery of a project throughout their lifecycle. You will be responsible for growing relationships & accounts problems into well-defined projects by creating a clear project ambition, developing an agreed solution design, developing a backlog or project plan with detailed plans through each phase from initiation through to control & close.

Based in Kuala Lumpur  - ideally you will have previously worked and lived in Malaysia.

The successful candidate must have had exposure to projects within ideally a Financial Service Contact Centre environment.

Key responsibilities include:

With excellent leadership skills and self-organisation skills the successful candidate will have the following experience:

  • Previous experience in Change / Project roles, preferably in a Prince 2 project management and/or Agile roles in a Contact Centre environment.
  • Will have previous project lead experience in busy, fast paced business and have the ability to run a number of workstreams with a Project or program.
  • Great planning, design, delivery – influencing, nurturing and rolling their sleeves up to get the job done.
  • Proven experience of delivering customer improvement and innovation projects.
  • Ideally, experienced in leading large-scale Change and Transformation within the BPO Services or similar services.


This organisation are undergoing rapid and very exciting change.

Please contact Matt Affron 01905 330 794

constantly on the hunt for the best candidates