Sales Operations Manager
About the Role
I am currently recruiting for an experienced Sales Operations Manager ideally with a Contact Centre background to join a rapidly growing, dynamic and forward thinking business.
The role would suit someone who can apply a commercial approach to a business performance and review the performance through KPI’s and strategically enhance the operation.
Basic salary paying upto 35k + Bonus + Excellent Benefits Package
- Accountable for the performance, productivity and quality of the Team
- Create and promote an environment that encourages top performance and high morale
- Build effective relationships with Providers, Client Services team and Partners
- Exhibit a proactive approach to recommending change and transformation to benefit productivity
- Contribute pro-actively to the overall development of the campaign through ideas and creativity
- Oversee the resource management to ensure all calls are answered within SLA’s
- Provide clear and concise direction, support and guidance to the team through effective coaching and leadership
- Manage performance through regular, effective one-to-ones and addressing performance issues according to Company policies and procedures.
- Proven experience in leading, motivating and coaching a team of Team Leaders in a sales environment
- Excellent people management skills and ability
- Ability to influence and engage at all levels with excellent communication skills
- A desire to always make a difference and enhance the current processes
- Minimum of 1 year’s experience as a Manager in a Contact Centre environment
- Experience within Digital Service/Telecoms industry is an advantage but not essential
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