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Sales Team Leader

About the Role

If you are target driven person with proven experience of leading a successful sales team in the contact centre environment this role could be for you!

Leading a team of agents ensuring a consistently high performance and the achievement of all KPI’s and hitting and exceeding all sales targets

This role has a shift pattern between 9am -8pm and requires 1 in 4 Saturdays

About the Role:

  • Responsible for the team’s performance and the achievement of sales targets
  • Conduct appraisals and praise high performance but also address any underperformance and put together training where required
  • Handle all disciplinary and grievance issues
  • Lead with a positive attitude to motivate the team and drive a culture of passion to succeed
  • Ensure all telesales activities operate effectively and efficiently on a daily basis
  • Monitor and report on a daily, weekly and month basis
  • Maintain effective communication with the team and managers across the business

Required Skills and Experience:

  • Strong sales skills
  • Proven experience of managing a successful sales team in the call centre
  • Experience in managing teams to maintain and exceed performance targets
  • Excellent communication skills
  • Ability to work under pressure and to tight deadlines
  • Self-motivated and confident in own ability
  • Confident in leading by example


Cactus Search is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to Cactus Search, directly or via any of our adverts on other platforms, your personal data will be held on our secure relationship management system for a maximum period of 36 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time and following a period of 36 months inactivity your CV will be removed permanently from our records


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