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Customer Service Team Leader

About the Role

Fantastic opportunity for someone who is passionate about delivering exceptionally high customer service through supporting and driving a team of advisors to succeed. 

The hours for this role are on a shift rota between the ours of 9am-6pm Monday to Friday and will require working 1 in 4 Saturdays

About the Role:

  • Coach, develop and motivate a team of customer service advisors
  • Manage and monitor the call volumes and service levels on a day to day basis
  • Manage a team on both inbound and outbound campaigns
  • Act as the first line of contact for all the team and assist in any customer queries
  • Provide training to the new starters and monitor all existing team members in their development and provide on the job training where required
  • Handle any complaints
  • Build effective working relationships with the other managers in in the business

Required Skills and Experience:

  • Proven experience of managing a team in a customer service contact centre environment
  • Proven experience and ability to coach and motivate a team of advisors
  • Excellent communication skills with the ability to converse at all levels in business
  • Ability to work towards targets and adhere to business processes
  • Experience of handling complaints
  • Good organisational skills
  • Computer literate


Cactus Search is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to Cactus Search, directly or via any of our adverts on other platforms, your personal data will be held on our secure relationship management system for a maximum period of 36 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time and following a period of 36 months inactivity your CV will be removed permanently from our records


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