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Call Centre Analyst

About the Role

This is a fantastic opportunity for someone who has proven experience of working in a data analyst position in a call centre environment. The position will be to work with data produced through a new system, identifying trends and communicating this data to the business.

About the Role:

  • Working in the planning function of a call centre to interpret data produced from a new call routing system
  • Analyse data and Identify trends
  • Pull data together to provide information to the stakeholders
  • Make recommendations upon findings through the analysis of the data
  • Work with a Natural voice call steering platform
  • Communication all data findings to the management team in a clear informative way
  • Excellent communication skills

Required Skills and Experience:

  • Proven experience of working in an analytical role within a call centre
  • Excellent skills of Access and Excel
  • Experience of providing information upon analytical findings
  • Ability to identify trends through data analysis
  • IVR or Natural Language call steering experience
  • Excellent attention to detail
  • Excellent communication skills


Cactus Search is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to Cactus Search, directly or via any of our adverts on other platforms, your personal data will be held on our secure relationship management system for a maximum period of 36 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time and following a period of 36 months inactivity your CV will be removed permanently from our records


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