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Forecasting and Planning Analyst

About the Role

We are looking for someone who has proven experience of working in a forecasting and planning position in a high volume contact centre environment.  This role would suit someone who has the proven forecasting and planning experience, along with a passion for always ensuring the business is operating as efficiently as possible, using initiative to make changes and find solutions to any problems.

About the Role:

  • Help to deliver high level customer service through providing effective forecasting and planning
  • Create and deliver effective forecasting models
  • Ensuring the external factors are taken into consideration when creating the forecasts for the business
  • Work with the leadership team to ensure the forecasting and planning is accurate to maximise business productivity
  • Working across the business areas to ensure effective planning and forecasting across the departments
  • Provide insights into the date through effective analysis of the current and historical data
  • Identify any skill and knowledge gaps in the business and provide solutions
  • Support technical learning and implement training where required
  • Using excellent communication skills to build relationships across the business

 Required Skills and Experience:

  • Proven experience of forecasting in contact centre environment
  • Proven experience of planning in a contact centre
  • Excellent communication skills with the proven experience of working with the leadership team
  • Experience of using Aspect WFM tool
  • Excellent knowledge of Excel
  • Experience of working in Financial services would be advantageous
  •  Ability to work using initiative and confidence in problem solving


Cactus Search is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to Cactus Search, directly or via any of our adverts on other platforms, your personal data will be held on our secure relationship management system for a maximum period of 36 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time and following a period of 36 months inactivity your CV will be removed permanently from our records


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