Contact Centre Team Manager
Birmingham

About the Role

We are busy searching for an inspirational Contact Centre Team Manager for one of our Midlands based Contact Centre clients.

HOURS:

4.30pm - 10.00pm Monday through Friday PLUS 1 shift at the weekend

We are looking for individuals who are flexible.

The successful applicant will be a Team Manager or a Team Leader presently, will have an extensive Contact Centre background and will be looking for a company where progression and career opportunities go hand in hand.

Leading a high performing team and reporting into the Operations Manager you will have the following responsibilities:

  • Motivate, lead, inspire and develop a high performing team of customer advisors
  • Contribute to the development and implementation of the customer services model
  • To work with the planning function to ensure staffing is adequate for the needs of the business across the multiple shifts
  • To actively ensure the processes, objectives and strategy within customer services facilitate growth, increased productivity and cost efficiency.
  • Lead, support and inspire your agents to deliver exceptional customer service, assign key tasks and responsibilities, set objectives, monitor performance and review on a regular basis.
  • Exceptional attention to detail with a high degree of accuracy with an ability to deliver business plans.
  • Coach and develop Customer Advisors in exceptional complex customer queries

This is a terrific post for a talented Contact Centre leader to join an exciting, growing organisation.

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