BPO Contact Centre Account Manager
West Midlands

About the Role

I am currently recruiting for an ambitious & tenacious Client Account Manager who has experience of working as an Account Manager within the Contact Centre Outsourcing / BPO arena.

As a result of huge growth and business success, the organisation are now looking for an experienced, vibrant, driven Account Manager to work within a fast-paced, dynamic and customer centric environment.
The successful individual will have a background in leading large, complex Outsourced Contact Centre relationships.

Key Responsibilities:

  • Working alongside the Director of Accounts the successful individual will be well versed in leading complex client relationships and will be responsible for establishing multi-level relationships with all members of the client decision making teams.
  • You will be ambitious, intellectually curious, have the gravitas to speak credibly at C-Suite level within large corporates and have a strong work ethics.

Skills / Experience required:

  • A Contact Centre background
  • Background in managing Outsourced Client relationship with the ability to build long term relationships with key stakeholders (internal and external) – this can be from BPO or Client (Vendor) side.
  • Experience and expertise in interfacing with the client being responsible for ensuring the delivery of a value adding and strategically relevant service.
  • An understanding of the bid cycle within a BPO operation with a view to active participation and support in new business opportunities when required, including presenting to potential clients, planning pitch strategies, creative proposals and associated budgets.

This is a fantastic post for an individual who has an extensive Contact Centre BPO background and whom wishes to join a progressive, exciting organisation.

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