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Claims & Complaints Handler
About the Role
Due to continued growth, our client are now looking to recruit X2 EXPERIENCED Claims & Complaints Handlers to join their team based in Basingstoke.
You will be offered a generous starting salary of up to £27K + Benefits.
Hours of work: Office house Mon - Fri 9-5.30PM
As a Claims & Complaints Handler you’ll be expected to do the following:
- Effective investigate, manage and resolve of daily inbound and outbound customer demands.
- Deliver exceptional customer service
- Identify, assess, and resolve customer needs on a first call resolution basis
- Be a subject matter expert for all areas of our products and services
- Encourage brand loyalty in our customers; Promote new products and services.
- Manage your own caseload, utilising strong administration and prioritisation skills
- Continually seek to improve the customer experience by identifying service improvement opportunities
You’ll receive full training and work alongside their experienced team.
- Experience in contact centre role (Ideally Claims & Complaints)
- Knowledge of Financial Service industry desirable
- B2B & B2C experience preferable
Please contact Matt Affron 02905 300 794.