About the Role
Team Leader role in a contact centre where you’ll be managing 15 Agents. The position is within a leading finance outsourcer in Glasgow.
About the Role:
The position will see you developing and motivating a team to deliver to targets, maintain compliance and drive efficiencies.
Key duties will include coaching the team, utilise MI to monitor results, lead team meetings, review meetings, light HR matters, 1-2-1s, rota and administration.
Benefits are pretty awesome and include pension, private medical insurance, life assurance, employer discounts, awards, discounts and recognition schemes. Additionally comprehensive training is provided, both at induction and throughout your career with them.
Required Skills and Experience:
To be considered for the role you must be able to demonstrate management competencies gained within a contact centre environment especially within Quality & Coaching. Ideally you will have led 15 + agents, have a passion for delivering results, enjoy the contact centre arena and possess superb communication skills.
Typical shift patterns operate over 6 days (Mon-Sat), open 8am-8pm and 9-5pm on a Saturday