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Softigator (Call Centre Business Networking)
www.softigator.com
Softigator provides Business Networking and Learning to Call Centre professionals and suppliers. Members can search and learn from each other's experience and findings through networking and collaboration.
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Call Centre Helper
www.callcentrehelper.com
The aim of this site is simple - to provide you with good call centre help and advice. Whether you are a call centre agent, team leader, call centre manager or director - if you work in strategy or operations, if you are a supplier or a consultant - we want to provide you with good quality call centre information.
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Call Centre Association
www.cca.org.uk
The professional body for customer contact centres. CCA promotes the delivery of best practice through a wide range of products and services encouraging participation from all organisations in the wider customer contact centre market.
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Talent Drain
www.talentdrain.co.uk
Their focus is to reduce the flow of talented people leaving your organisation. By decreasing staff turnover you will not just save money and solve problems, you will ultimately ensure your organisation is more efficient and effective in its core activities.
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Call Centre Management Association
www.ccma.org.uk
The CCMA is the professional association for Call Centre Managers and Supervisors. Although based in the UK, they have members all over Europe and in the Middle East.
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Call Centre Focus
www.callcentre.co.uk
Call Centre Focus magazine, is full of information on the call centre and customer service industry within the UK and Europe.
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Call Centre Clinic
www.callcentreclinic.com
The Call Centre Clinic has its origin in the OneWeek in UK Call Centres publication, which was launched in 2003 and is now supported by 3,000 subscribers. Those subscribers have become the founder Members of the Call Centre Clinic.
From now until the year-end we are undertaking a marketing campaign to introduce our brand and services to 15,000 UK call centre executives.
Our target is to have 10,000 Members by the end of 2008.
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