what our fantastic clients think of us

Over the course of the last 20 years, we have been fortunate to partner with some incredible organisations, assisting them in sourcing the brightest, most talented people for their organisations. Many of our relationships are longstanding partnerships, which is where we add the greatest value.

If there’s been one energy business taking the market by storm it’s been First Utility and Cactus have partnered them on more than 1 occasion, to source candidates for some terrifically challenging posts.

Some of the roles Cactus Search have successfully recruited include:

• Head of Digital Service Delivery
• Contact Centre Manager – Customer Services
• Multiple Service Delivery Managers
• Service Manager

ACE Insurance Group sought to relocate a diverse team, delivering one of their key product areas, from Kingston-Upon-Thames to Glasgow. Cactus was engaged by ACE to ensure the timely and successful recruitment of a new team of 53, covering 14 different roles, including: Customer Relations, Customer Services, Retentions, Quality Monitoring, FOS Liaison, Claims & Administration. 

“Another day and yet more offers to go out. Fantastic work so far and we have a very happy Ops team in Glasgow. Well done Frontline, you are smashing it out the park! - EMEA Head of Resourcing

The campaign was successfully completed in only 5 weeks. Now considered as a valued recruitment partner, Cactus Frontline have engaged with ACE (now Chubb Ltd) in a variety of projects and in March 2016 Chubb approached Frontline to assist with another large campaign (circa 46 hires) to resource multi-lingual skills within their customer service & credit control teams.

“I wanted to say how pleased I am at the result and congratulate you on these first multi lingual hires for us in Glasgow. Thanks to you and Nicki for your efforts. The business is impressed that we have been able to source these positions and dare I say, a little bit surprised! - Head of Resourcing, EMEA

Frontline recruited for new site openings for BT, placing over 450 people across four different sites. We were initially approached by Plusnet (part of BT Group) to assist with the recruitment of CS Advisors,Sales Agents & Tech Support in Sheffield. Over the time Cactus have worked with BT, we have successfully placed over 160 candidates at West Bromwich, over 170 Sales and Customer Service Advisors in Accrington, 110 Advisors in Liverpool and 15 Advisors in South Wales. “You have worked hard to understand our business and to meet what are very exacting requirements.

The whole team really appreciate the level support we continue to receive from you” - BT Project Director

Having partnered with Homeserve since 2008 we have been fortunate to play a part in the recruitment of some exceptionally high level posts along with managing a number of volume campaigns at Team Manager and Customer Service Manager level. Some of the roles we have successfully recruited into Homeserve across their Walsall and Preston sites include:

• Head of Resource Planning
• Contact Centre Director
• Business Development Director
• Director of Retentions
• Head of Operations
• Head of Quality
• Head of Training
• Programme Director
• Senior Complaints Manager
• Resource Planning Manager
• Resource Planning Analyst
• Numerous Team Managers
• Multiple Customer Service Managers

Bristol Energy are a brand new name in the energy market built on the ethos of fairness and equality. In September 2015, Bristol Energy approached Cactus to assist in recruiting for their brand new contact centre team and we worked in partnership with the business to design the recruitment & assessment process, across both frontline and management level recruitment.

To date we have successfully recruited the following roles:

• Sales Manager
• B2B Propositions & Campaigns Manager
• Customer Care Team Leader x2
• Customer Care Advisor x11
• Billing Advisor

Cactus continues to work in partnership with Bristol Energy as the business continues to grow, and we are currently helping to recruit for a number of roles at advisor and management level.

“Cactus has helped me to fill a number of roles efficiently as well as providing great candidates which is essential for a start-up business like ours, they have helped me fill senior management roles down to advisor roles while understanding the importance of both. Lauren has always been professional as well as personable, has always kept in contact regarding roles and candidates, but never pushy”. - HR Recruitment