The Emergence of a New Contact Centre Agent
With service being a key differentiator for many organisations wishing to attract and retain their customers it’s now more important than ever that organisations reach their customer, quickly, effectively and offer a number of channels in which to do…
You got me at “Hello”!
In the ever-increasing quest for skills and talent it’s becoming vital that potential employers know how to engage with potential employees. You can usually tell fairly quickly if you have a candidate…
Top 10 Awkward Interview Moments
Job interviews can be a terrifying experience, yet a memorable experience for the wrong reasons. We had an idea at Cactus HQ to publish our top 10 awkward moments from our candidates’ and a few from o…
We no doubt all have one of those cringeworthy, “get me out of here” interview moments that just stick in our mind and bring us out in a cold sweat when we are asked to relive them.
Work Life Balance
As a child I remember holidays with my parents where work never impeded our holiday (apart from the odd occasion of searching various towns in France for a fax machine), it was never discussed, it was…