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Salary Benchmarking in Contact Centres - the truth, the whole truth and nothing but the truth?

For many organisations salary benchmarking is essential for comparing the pay and benefits on offer against those offered by their competitors. It ensures that they are paying market rate and in turn attracting and retaining ‘top talent’.  Many top r…

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The most popular degrees in the UK - and why

When it comes to deciding which degree to take, you’re pretty spoilt for choice. Interestingly though, the most popular choices aren’t always the most employable.

According to Study in UK, the eight …

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Dress down vs workwear: which is best?

The old ‘what to wear to work’ debate has been around since what feels like the start of time, but the answer’s still not set in stone. And probably never will be. The reason being, every business has…

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Commuting to work - how much is too much?

“I can’t wait for tomorrow morning’s commute.” - said no-one, ever.

Commuting to work is no-one’s idea of fun. But, unfortunately, unless you’re one of the rare few who’ve landed a decent job around…

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Big fish or little fish - which are you?

Working for a little or large company can have a big impact on your career. Different sized businesses offer different cultures, day-to-day working conditions, and opportunities, all of which can feed…

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Contact centre industry 2019

“.... Investing in your Frontline Advisors is the most important investment you will make this year! In the race for digital supremacy don’t lose sight of what your customers actually want and how…

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