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10/10/2018

6 simple steps to keep your team engaged.

Engaged employees are invaluable for your call centre’s bottom line - but we know you already knew that. What’s not always as easy to know, remember, and maintain though, is how to keep your agents engaged.

So, here are some simple steps that are l…

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25/04/2018

8 Reasons why your CV may be rejected

First impressions count, especially with a CV, especially in the highly competitive contact centre market. When your CV is in front of a hiring manager or recruiter, it will typically get between 10…

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06/11/2017

Dress to Impress!

Well its not always easy to know what is appropriate attire for an interview? Some companies are positively ‘put off’ by a suit, but others feel it’s an absolute necessity... so what’s the answer?

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06/11/2017

7 impressive questions to ask in an interview

Interviews shouldn’t just be one sided, it should be a two-way street, not an interrogation with a positive outcome for both parties. Asking questions of your potential employer shows that you are…

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06/11/2017

Excite & Delight

Interviewing is a 2 way street, the candidate has to perform so you choose them, however, you too have to perform so they choose you - in some circles there seems to be the (outdated) school of though…

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06/11/2017

Boring, uninspiring interviewing

You must stand out if you want to attract talent, first impressions really do count and in a candidate and talent short market don’t spoil your chances of attracting the best by adopting an uninspirin…

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constantly on the hunt for the best candidates