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17/10/2018

7 traits of a highly successful Contact Centre Team Manager

 

One of the most influential positions in any contact centre is that of a Team Manager and succeeding in this role is by no means an easy feat. It’s a pressurised, competitive and often unpredictable environment. But that’s how most call centre tea…

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06/11/2017

First Impressions

We no doubt all have one of those cringeworthy, “get me out of here” interview moments that just stick in our mind and bring us out in a cold sweat when we are asked to relive them.

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06/11/2017

Work Life Balance

As a child I remember holidays with my parents where work never impeded our holiday (apart from the odd occasion of searching various towns in France for a fax machine), it was never discussed, it was…

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06/11/2017

Employee Benefits – What Really Works?

It’s an all-too familiar recruiting scenario: You’ve found a qualified candidate that you hope to hire. Everything seems to be a go.....until they decide to go with another position. They turned down…

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06/11/2017

How to nail the behavioural interview

Take a blank piece of paper and write down between 10-20 examples from your education, work experience, community work, charity etc. of where you added value in a positive way. Now using the STAR form…

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06/11/2017

Interview Mistakes

Behavioural Style Interviews Part II – “Avoiding Common Mistakes using the STAR technique & top 5 Tips for Getting the Most out of STAR”

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