cactus blog


7 traits of a highly successful Contact Centre Team Manager


One of the most influential positions in any contact centre is that of a Team Manager and succeeding in this role is by no means an easy feat. It’s a pressurised, competitive and often unpredictabl…

Read more Read more


6 simple steps to keep your team engaged.

Engaged employees are invaluable for your call centre’s bottom line - but we know you already knew that. What’s not always as easy to know, remember, and maintain though, is how to keep your agents en…

Read more Read more


Top tips to show off your skills during an interview

You can plan and plan as best you can, but there’s no way of knowing which questions will be thrown at you during your interview. You can, however, take onus over these elements, to increase your odds…

Read more Read more


“Your candidate left us and it’s your fault”…. the reaction of some hiring managers, the question remains is it fair to blame early attrition on your recruitment partner, (regardless of whether they are internal or external)?

We have placed…

Read more Read more


How to make your brand stand out from the crowd

Recruitment in the call centre industry can be competitive. If you want your business to thrive though, you need creme de la creme employees to get you there. But, with so many businesses vying for th…

Read more Read more

constantly on the hunt for the best candidates