How Did Remote Work Revitalize Collaborative CX?
Josh Pikal at Five9 looks to answer the question on how remote work revitalized collaborative CX. Collaborative CX has emerged as a key point of focus for many organizations in 2024. Zendesk reports that 72% of business leaders believe merging […]
Read more5 Signs You Need a VoiceBot
We’re in a moment of AI acceptance. 86% of the public will use AI or other self-service automation where it’s offered. What people really care about is getting reliable service in good time. If you can offer prompt results, it […]
Read moreHow Well Are Contact Centres Managing Advisor Experience & Engagement? – Research Insights
In our What Contact Centres Are Doing Right Now (2023 Edition) research – sponsored by Sabio – we polled the industry on their advisor experience and engagement levels. Here’s what they said… Only 15% Said Their Employee Engagement Was ‘Excellent’ […]
Read more29% Leverage the Same Vendor for Both CCaaS and UCaaS
Tricia Morris at 8×8 outlines the eight top takeaways from Metrigy’s Focus on CCaaS + UCaaS Leadership Report. Research and advisory firm Metrigy recently released a special report that discusses the increasing adoption of contact centre as a Service (CCaaS) […]
Read moreCompleting the Wellbeing Picture – Webinar
Date: 19 April 2024 Location: Virtual Register Now What we think of as Wellbeing at Work has changed beyond recognition over the last few years. Gone are the days when a fruit basket and desk massages constituted a forward-looking wellbeing […]
Read moreNICE Named a Leader for Conversational AI
NICE has announced that it has been named a Leader in the 2024 Aragon Research Globe for Conversational AI in the Intelligent Contact Centre Report. Aragon Research analysts evaluated 20 providers that include conversational AI technology within their intelligent contact […]
Read moreUniphore Teams Up With Pioneer in Communication Recording
Uniphore is excited to announce a partnership with leading communications recording provider Interaction Insight Corporation. Through this collaboration, Interaction Insight will bring Uniphore’s best-in-class U-Suite of products to its contact centre clients across the globe. New Jersey-based Interaction Insight is […]
Read moreNICE Recognized for Innovative Copilot Capabilities
NICE has announced it has received Frost & Sullivan’s 2024 Best Practices New Product Innovation Award for its ongoing advancements in AI for Customer Experience (CX) solutions for businesses across Europe. Frost & Sullivan recognized NICE’s Enlighten portfolio, embedding innovative […]
Read moreJabra Enhances Microsoft Teams BYOD Experience
Microsoft is dedicated to optimizing the Teams experience across all collaborative environments. With a growing demand for improved meeting solutions in bring-your-own-device (BYOD) meeting rooms, customers seek reliability and consistency. Often, employees conduct meetings using their PCs and whatever audiovisual […]
Read moreIntroducing EnghouseAI – Practical AI for Smarter CX – Webinar
Date: 04 April 2024 Location: Virtual Register Now Join Enghouse as they delve into the transformative world of Artificial Intelligence (AI) and its real-world applications in the Customer Experience (CX) space that will enhance customer engagement and your business. In […]
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