Customer Relations Advisor
Newcastle-under-Lyme

About the Role

Do you enjoy sports? Would you like to work in a very 'funky' office environment, with live sports events playing in the background?  Well this is a unique opportunity for a very unique organisation.

Salary of upto 20K + 10% yearly bonus paid 6 monthly (this is based on personal and company performance) + excellent benefits package including: Free on-site parking, Private Mecial Care, Pension, Childcare Voucher scheme, Ride to Work Scheme, Company related discounts and much much more! 

Additional perks include: incredible break out areas where you can relax by playing games consoles, darts, table tennis or pool and more!

This is a fantastic opportunity for a Customer Relations Advisor to join what will become a leading Operator in the UK as they look to expand their Customer Service Support Operation in Newcastle-Under-Lyme.  

There are a number of exciting opportunities to join this extremely successful and dynamic organisation as they look to create a ‘best in class’ team.  Superb, fun and passionate working environment, coupled with leading technology make this a unique opportunity to join an already market leading organisation.

As a Customer Service Advisor you will:

  • Making a high volume of outbound calls to Members whilst forming a fun, responsible environment and long lasting relationships and building a strong community presence amongst our customers.

  • Be the Player and excel in being the first point of contact Loyalty Members for queries and advice whilst objection handling to the upmost of your ability.

  • Ensuring you deliver a first-class customer journey when we are fulfilling prize and promotion giveaways! 
  • Always ready to drive key relationship building
  • Enhance the customer experience through outbound campaigns 

The successful Customer Relations Advisor will have:
  • Motivated to succeed, enthusiastic, confident, dedicated, proactive and driven.
  • A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines,  Ability to work individually and as part of a team
  • Good interpersonal skills and the ability to build rapport at all levels with key stakeholders 
  • Knowledge or experience of online gambling industry
  • Excellent organizational and time management skills 
  • Logical thinker with creative problem-solving ability
  • Excellent verbal and written communication skills

Apply now to avoid any disappointing of missing out on this incredible opportunity!

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