Contact Centre Trainer
Leicestershire

About the Role

Our Client is looking to source an experienced and passionate Contact Centre Trainer to join a team of L&D specialists monitoring the Contact Centres performance and inducting new members in to the organisation.

The successful candidate will have an exceptional background in L&D Contact Centre Operation, empowering and developing individuals to fulfil and exceed their potential and fanatical about implementing CI through a continued support & development. 

Responsibilities

  • Oversee coaching and development of the Operation with the support of team managers & quality assurance, to deliver world class experience to external business partners.
  • Analysing Advisors ability and look for ways in which to improve their apporach to the sales and service processes.
  • Driving L&D quality assurance within the function to continually innovate processes to improve service handling efficiency
  • Adhere to training processes/procedures to ensure that compliance activities are fully and accurately documented as required

Essential Experience

  • An ambitious and creative L&D specialist, with vast knowledge of Contact Centre operations¬†
  • people management experience would be advantageous but not essential
  • Previous experience in a Trainer role in a Contact Centre
  • Proactive problem-solving skills and the judgement to make evidence-based decisions

Please contact Matt Affron 01905 330 794.

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