Resource Planning Architect (Contact Centre Bid)
Liverpool

About the Role

We’re seeking an experienced Contact Centre Resource Planning Architect to provide a wide range of operational design and development for the business bid & tender team. the organisation (Forecast/ scheduling/ Capacity planning) will need a great mind to review the incoming data and create a business case and plan of action for business support.

Role is currently homebased until at least Spring 2021.

This is an excellent opportunity to work for a leading brand and join an experienced resource planning & Bid team. 

About the Role:

• Providing guidance and business focus for the business forecasting - reviewing and analysing the current and historical data.
• Relationship management experience is essential as you will be responsible for communicating resource planning tender information with internal & external stakeholders.
• You will be creating operational business capacity planning documentation.
• Provide consultative support for the leadership team, guiding and advising to develop effective productivity measures, performance management intelligence and resource planning effectiveness
• Define and provide intelligent information to key stakeholders

Required Skills and Experience:

• Subject Matter expert on industry practise in the areas in Resource planning adherence and driving service delivery excellence.
• Capacity planning and tender experience ideally witihin a Contact Centre Bid team
• Exposure to Nice - IEX WFM would be beneficial.
• Ideally Advanced EXCEL.
• Experience of operating within a Resource Planning team within a multi-site / multi-channel contact centre.
• Strong relationship management experience essential.
• Exceptional numerical reasoning, attention to detail and accuracy

Please contact Matt Affron 01905 330 794

express interest