Contact Centre Trainer
Grantham

About the Role

Are you passionate about the Live Chat communication channel in a contact centre?  Have you experience of developing and coaching a team in environment?

This is a fantastic opportunity for someone who has proven experience of working with Live Chat and training a team in this environment.   

About the Role:

  • Design and deliver training on Live Chat and WhatsApp communication channel
  • Work with the client to review the customer journey and make improvements where required
  • Work with the marketing team on content to increase clients who utilise the online communication channel
  • Have a creative outlook on engaging with clients and enhancing the operational tool
  • Work with the advisors to empower their skills and knowledge
  • Work with the Learning and Development team and the vision to promote the business
  • Be actively involved in projects
  • Deliver feedback and work with the managers to enhance the operational output

 

Required Skills and Experience:

  • Three years experience of using or coaching Live Chat in a call centre
  • At least one years experience of coaching or training in a call centre
  • Strong and up to date skills and knowledge of Live Chat
  • Ability to engage and build relationships with people across the business
  • Proven strong leadership skills
  • Experience of working with L & D team in a call centre
  • Full experience of the training cycle
  • Strong customer service focus
  • A positive and proactive approach

 

Cactus Search is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to Cactus Search, directly or via any of our adverts on other platforms, your personal data will be held on our secure relationship management system for a maximum period of 36 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time and following a period of 36 months inactivity your CV will be removed permanently from our records

 

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